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REFUND POLICYLast Updated: May 27, 2025At SaforoBestComputers, we strive for your complete satisfaction with every purchase. We understand that sometimes a product may not meet your expectations, or you might encounter an issue. This Refund Policy outlines the conditions under which you can return products and request a refund or exchange.1. General Return ConditionsEligibility Window: You have [e.g., 3 days, 7 days] from the date of delivery to initiate a return for most items. After this period, we may not be able to offer you a refund or exchange.Proof of Purchase: All returns must be accompanied by the original receipt or proof of purchase.Condition of Item:Unopened Items: For a full refund, the item must be unused, in its original packaging, and in the same condition that you received it, with all seals intact.Opened Items (Non-Faulty): We generally do not accept returns for opened items unless they are proven to be faulty upon inspection. If an opened item is accepted for return for reasons other than fault, a restocking fee may apply, and the refund may be processed as store credit.No Physical Damage: Items must be free from any physical damage (scratches, dents, cracks, liquid damage, etc.) caused by misuse or accident after delivery.All Accessories Included: All original accessories, manuals, and promotional materials that came with the product must be returned.Original Packaging: The product must be returned in its original, undamaged packaging.2. Non-Returnable ItemsFor hygiene, licensing, or other reasons, certain items are exempt from being returned unless they are faulty upon arrival. These include, but are not limited to:Software, video games, or digital download codes once opened or activated.Headphones and earphones (due to hygiene reasons) once opened.Consumables (e.g., printer ink, batteries) once opened.Gift cards.Items damaged by the customer due to misuse, accident, or unauthorized repair attempts.Products that are not in their original condition, are damaged, or missing parts for reasons not due to our error.Items that have been personalized or custom-made.3. Returns ProcessTo initiate a return:Contact Us: Notify us of your intention to return the item by calling us at [Your Phone Number] or emailing us at [Your Email Address] within the eligibility window. Please provide your order number and the reason for the return.Return Authorization: Our customer service team will review your request and provide you with a Return Authorization (RA) number, along with instructions on how and where to send your return. Please do not send your item back without an RA number.Packaging: Securely package the item in its original packaging, including all accessories and documentation. Clearly write the RA number on the outside of the package.Shipping: You are responsible for the shipping costs of returning the item unless the return is due to a faulty product or an error on our part. We recommend using a trackable shipping service and purchasing shipping insurance as we cannot guarantee that we will receive your returned item.4. RefundsOnce your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain number of days (usually [e.g., 7-14 business days]).Rejection: If the return is rejected (e.g., due to damage, missing parts, or being outside the return window), the item will be returned to you at your expense.Late or Missing Refunds (if applicable):If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund, please contact us at [Your Email Address].5. ExchangesWe only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, send us an email at [Your Email Address] and follow the return process outlined above.6. Faulty Products / Warranty ClaimsIf an item is found to be faulty upon arrival (Dead on Arrival - DOA) or develops a manufacturing defect within the manufacturer's warranty period, please contact us immediately.For DOA items, we will arrange for return shipping and provide a replacement or full refund after verification.For items that develop a fault within the manufacturer's warranty period, we will assist you in making a warranty claim with the manufacturer or authorized service center as per the product's warranty terms. Please note that warranty terms vary by manufacturer and product. SaforoBestComputers generally offers a [e.g., 7-day, 30-day] shop warranty against manufacturing defects from the date of purchase, after which the manufacturer's warranty (if any) applies.Faulty products must be returned with all original accessories and packaging.7. Shipping CostsCustomer Responsibility: You will be responsible for paying for your own shipping costs for returning your item for reasons other than fault or our error. Shipping costs are non-refundable.Our Responsibility: If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to our error or a faulty product.If you are shipping an item over GHS [e.g., 200], you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.8. Contact UsIf you have any questions about our Refund Policy, please contact us at:SaforoBestComputers [Your Physical Address, if applicable] [Your City, Ghana] [Your Phone Number] [Your Email Address] [Your Website URL]
