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CANCELLATION POLICYLast Updated: May 27, 2025At SaforoBestComputers, we understand that circumstances can change, and you may need to cancel an order. This Cancellation Policy outlines the conditions under which orders placed on https://saforobestcomputers.com (the "Site") can be cancelled.1. General Cancellation ConditionsTimely Request: Order cancellation requests are accepted only if the request is received before the order has been processed for shipping. Once an order has been dispatched or is with our shipping partners, it cannot be cancelled.Method of Request: All cancellation requests must be submitted through the methods outlined in Section 3 below.2. Eligibility for CancellationBefore Processing: You can typically cancel an order if it has not yet been packed and dispatched from our warehouse. We strive to process orders quickly, so immediate action is recommended for cancellations.Custom Orders/Special Orders: Orders for custom-built computers, special order items, or personalized gadgets may have stricter cancellation policies. Once such an order is confirmed and production/procurement has begun, it may not be cancellable, or a cancellation fee may apply to cover costs incurred. This will be communicated at the time of purchase for such items.Digital Products: Digital products (e.g., software licenses, gift cards for digital content) are generally not cancellable once the purchase is complete and the product key/code has been issued or made accessible.3. How to Request a CancellationTo request an order cancellation, please follow these steps:Immediate Contact: Contact our customer service team as soon as possible after placing your order.By Phone (Recommended for fastest action): Call us directly at [Your Phone Number]. Please have your order number ready. This is the quickest way to check your order status and attempt cancellation.By Email: Send an email to [Your Email Address] with the subject line "Order Cancellation Request - [Your Order Number]." In the email, clearly state your order number and the reason for the cancellation.Confirmation of Cancellation:We will attempt to process your cancellation request immediately.You will receive an email confirmation from us indicating whether your cancellation request has been successful or if the order has already been processed for shipping.If the order has already been dispatched, you will need to follow our Return Policy once you receive the item.4. Refunds for Cancelled OrdersIf your cancellation request is successful and the order has not been dispatched, a full refund will be processed to your original method of payment within [e.g., 5-10 business days]. The exact time for the refund to reflect in your account may vary depending on your bank or payment provider.If the cancellation request is denied because the order has already been dispatched, you will need to refer to our Refund Policy and initiate a return once the item is delivered.5. Situations Where We May Cancel Your OrderSaforoBestComputers reserves the right to cancel any order for the following reasons:Product Unavailability: If a product ordered becomes unavailable or is out of stock after your order is placed.Pricing Errors: If there is a clear and obvious pricing error on our site.Payment Issues: If payment cannot be successfully processed or is flagged as fraudulent.Shipping Limitations: If we are unable to ship to the address provided due to geographical limitations or other issues.Violation of Terms: If we suspect a violation of our Terms and Conditions or other policies.In the event that we cancel your order, we will notify you immediately and issue a full refund to your original payment method.6. Contact UsFor any questions regarding our cancellation policy or to request an order cancellation, please contact us atSaforoBestComputers [Your Physical Address, if applicable] [Your City, Ghana] Phone: [Your Phone Number] Email: [Your Email Address] Website: [Your Website URL]
